Allan Lewis, Reasons Amtrak sucks 2-24-11
This was THE worst experience I have had with public transportation, without a doubt. It was understandable that the train couldn’t move because of a car on the tracks, that I get. But for the conductor, and every other Amtrak employee on the train, to pretty much disappear and force people on the train to call local police stations to figure out the status of what is going on is completely unacceptable. Unless there is no other option, I refuse to use Amtrak again. Also, I sent a complaint letter to Amtrak Monday, being told I would receive a response in 24 hours. Guess who hasn’t gotten a response and it’s almost the end of the week?